Emergency Call Outs

Urgent hot tub fault or breakdown? Call 01326 567 567.

When you call, it is Nick or Ryan who comes out, not an unfamiliar contractor, so you get someone who already knows these hot tubs inside out.

Coastal Hot Tubs and Wellness provides priority hot tub support across Cornwall and Devon for homeowners, holiday lets, property managers, parks and hotels. Same-day attendance may be possible when location, technician availability and parts allow, but we will not promise a visit we cannot deliver.

Call 01326 567 567  |  Send Fault Details

How quickly can you respond to an emergency hot tub callout?

Same-day attendance may be possible depending on your location, technician availability and the parts a fault needs, but we will not promise a visit we cannot deliver. Call us with the postcode and the fault details and we will give you an honest answer straight away.

Tell us these details first

To help us respond efficiently, provide:

• Property postcode and access information.
• Whether guests are currently staying or arriving today.
• Hot tub make and model.
• Any error code shown.
• Whether the hot tub is heating, circulating or leaking.
• Photographs or a short video where safe.
• A contact who can authorise work.

Faults that may need urgent attention

• Significant water loss or active leaking.
• Electrical tripping, burning smell or visible damage.
• No heating or circulation at a holiday property.
• Repeated error codes that stop operation.
• Suspected contamination or unsafe water condition.
• Damage that makes the hot tub unsafe for guests.

Do not allow guests to use a hot tub that may be electrically unsafe, contaminated or unable to operate correctly. Isolate it only where this can be done safely and follow the manufacturer’s instructions.

What happens after you call?

We assess the information, explain the immediate next step and tell you honestly whether an attendance is possible. If we attend, we diagnose the problem and either complete an agreed repair or explain the parts and work required.

For holiday properties, we can communicate with the agreed owner or manager and provide factual information to help them decide how to manage the guest situation.

Same-day call-outs are subject to availability

Same-day attendance is offered where available — it is not a guaranteed same-day repair. Travel time, workload, access, diagnosis and parts all affect what can be achieved.

Call now

For urgent faults, telephone is faster than a general contact form.

Call 01326 567 567

Related services

For non-urgent faults, see our hot tub repairs page. Holiday-let owners can also see our full holiday-let hot tub management services.

Areas we cover

Priority call-out support is available across Cornwall and Devon, including Newquay, St Ives, Truro, Falmouth, Camborne and Redruth — see our full areas we cover page.

Emergency FAQs

Can you attend today?

Possibly. Call with the postcode, fault and urgency. We will check availability and give an honest answer.

Do you carry repair parts?

We carry some common parts and can access specialist suppliers, but the required component cannot be guaranteed until the fault and model are known.

What should I do if the electrics are tripping?

Stop using the hot tub. Do not repeatedly reset it or open electrical compartments. Isolate it only if safe and contact a qualified professional.

Can you help during a holiday-let changeover?

Yes, subject to availability. Tell us the guest arrival time and who can approve repairs.

Is my hot tub breakdown treated as an emergency?

Any breakdown affecting safety, a guest stay or a changeover is treated as priority. Call rather than emailing so we can assess the situation and give you an honest answer straight away.